Gourav Khurana

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Gourav Khurana

Junior Software Developer | QA Analyst | ISTQB-CTFL Certified

Technically driven Junior Software Developer and QA Analyst with a strong foundation in Java, JavaScript, and SQL – bringing 4+ years of real-world technical experience and quality-driven approach to every project.
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My Work

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4

Years of experience

Gourav

About Me

I am a technically driven professional channeling deep technical expertise and a strong development foundation into software development and quality assurance, backed by a Computer Programmer Analyst diploma from George Brown College (Toronto) and 4+ years of enterprise-level technical experience. My background in technical support has given me a deep understanding of how software systems behave in real-world environments – diagnosing complex failures, identifying root causes, and ensuring quality outcomes under strict performance standards. These are exactly the skills that translate into strong development and QA work. On the technical side, I build applications using Java, JavaScript/TypeScript, and SQL, with hands-on project experience in JSP, Servlets, MVC architecture, React, Angular, HTML, CSS, and Bootstrap. I hold an ISTQB Certified Tester Foundation Level (CTFL) certification, reflecting my genuine interest in software quality and building applications that actually meet user requirements.
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My expert
areas

Experienced in building full stack web applications using Java, JavaScript, and SQL, with hands-on knowledge of JSP, Servlets, MVC architecture, React, Angular, HTML, CSS, and Bootstrap. Certified in software quality assurance through ISTQB-CTFL, with a strong foundation in analytical thinking, structured problem-solving, and delivering reliable, quality-driven solutions through agile collaboration.

Skills

Java & Backend Development (Servlets, JSP, JDBC)

Frontend Frameworks (React & Angular)

Web Development (JavaScript, HTML5, CSS, Bootstrap)

Database Management (SQL, MongoDB & JDBC)

Object-Oriented Programming & MVC Architecture

Agile Development & Collaboration

  • 5

    Years of Experience

  • 10

    Courses & Certifications

  • 2

    Projects Completed

  • 10

    Technologies & Tools Mastered

Education

Computer Programmer Analyst
George Brown College
Toronto, Ontario, Canada
January 2018 – April 2020
CGPA: 3.18

Experience

Concentrix

Senior Technical Support Representative | March 2021 – Present

  • Diagnosed and resolved complex technical defects across software, hardware, and networking environments — applying structured root cause analysis and systematic troubleshooting methodologies.

  • Investigated, documented, and escalated recurring technical issues, tracking failure patterns across incidents to identify systemic problems — closely mirroring defect lifecycle management in QA workflows.

  • Ensured consistent service quality against contractual KPIs, demonstrating accountability for quality standards and outcome measurement in a high-volume enterprise environment.

  • Mentored and evaluated a team of technical support professionals, providing structured feedback on process adherence, resolution quality, and technical skill development.

  • Collaborated cross-functionally to triage, verify, and validate technical resolutions across a broad range of software products and client environments.

  • Continuously developed technical expertise in emerging technologies including cloud platforms, software systems, Java, JavaScript, and SQL — staying current with industry trends and best practices.

Certifications

Microsoft Power BI Essential Training

March, 2026

LinkedIn Learning

ISTQB - Certified Tester Foundation Level

February, 2026

Istqb.org

Java EE: Servlets and Java Server Pages (JSP)

Lynda.com

Learning Java Applications

Lynda.com

Java Memory Management

Lynda.com

Java 11+ Essential Training

Lynda.com

Projects

Student Management System (CRUD – Java)

Academic Project

Java Developer

Skills Used

  • Java, JSP, Servlets, JDBC, MVC Architecture, SQL, Session Management, Object-Oriented Programming

Key Roles

  • Built a full-stack Java web application enabling teachers to efficiently manage student records across concurrent user sessions – reducing manual data handling and improving accessibility.

  • Implemented session management techniques to handle multiple user requests and ensure a smooth user experience.

  • Applied URL encoding to improve browser compatibility and enhance application accessibility.

  • Designed the application using the MVC architectural pattern to improve code modularity and maintainability.

  • Integrated JDBC for database connectivity to support efficient data retrieval, storage, and manipulation.

  • Applied object-oriented programming principles to build scalable and maintainable Java solutions.

  • Identified and resolved technical challenges during development and deployment phases.

  • Collaborated with team members to ensure smooth integration of application components.

Inventory Management System

Academic Project

Java Developer

Skills Used

  • Java, Java EE, Servlets, JSP, Bootstrap, Agile Methodology, SQL

Key Roles

  • Developed a Java-based web application for convenience store inventory management, eliminating the need for manual stock counting and improving operational efficiency.

  • Implemented Java EE concepts (Servlets and JSP) to build backend and frontend application components.

  • Used HTML, CSS, and Bootstrap to design a responsive and user-friendly interface.

  • Followed Agile software development methodology to ensure timely delivery of application milestones.

  • Collaborated within a four-member team to design and implement core application features.

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